At Marasa Sarovar Premiere, Tirupati, we are committed to providing a seamless and transparent booking experience. This Refund Policy outlines the terms and conditions related to cancellations, refunds, and booking modifications.
1. Cancellation by Guest
Standard Bookings:
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Cancellations made 7 days or more before the check-in date: Eligible for a full refund (excluding any non-refundable booking fees).
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Cancellations made less than 7 days before check-in: Eligible for a 50% refund of the booking amount.
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Cancellations made within 24 hours of check-in: No refund will be issued.
Special Packages or Promotions:
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Certain discounted rates, promotions, or packages may be non-refundable. Such terms will be clearly mentioned at the time of booking.
2. Modification of Booking
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Guests may request changes to dates, room categories, or packages, subject to availability.
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Modifications may result in additional charges or fare differences.
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Requests made less than 48 hours before check-in may be subject to additional fees.
3. Cancellation or Refund by the Hotel
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In rare cases where Marasa Sarovar Premiere, Tirupati must cancel a confirmed reservation (e.g., due to natural calamities, maintenance, or unforeseen circumstances), a full refund will be provided.
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The hotel will not be responsible for any additional costs incurred by guests, such as travel expenses or third-party bookings.
4. Payment Method for Refunds
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Refunds will be processed using the same payment method used at the time of booking, unless otherwise agreed upon.
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Refund processing times may vary depending on the bank or payment provider and typically take 5–10 business days.
5. Non-Refundable Items
Certain add-ons, special experiences, or promotional inclusions may be non-refundable. These conditions will be clearly stated during the booking process.
6. Contact for Refunds
For any questions regarding cancellations, modifications, or refunds, please contact:
Marasa Sarovar Premiere, Tirupati
Email: info@marasapremiere.co.in